Bling On Grievance Policy
Effective Date: [11-07-2024]
Welcome to Bling On! At Bling On-Anju Bala, we strive to provide our customers with high-quality customized gifts and a seamless shopping experience. We understand that there might be times when you have concerns or grievances regarding our products or services. This Grievance Policy outlines the process for addressing such issues. Please read this policy carefully to understand your rights and obligations.
1. Scope
This Grievance Policy applies to all customers who purchase products from Bling On, specifically focusing on our customized gift offerings. Please note that we have a strict non-refund and non-return policy, as detailed in our terms and conditions. By making a purchase on Blingon.co.in, you agree to this policy.
2. Grievance Redressal Mechanism
2.1 Submission of Grievance
- If you have a grievance regarding any aspect of our service or product, please submit your complaint via email to our Grievance Officer at grievance@blingon.co.in.
- Include the following details in your complaint:
- Your full name and contact information
- Order number and date of purchase
- Detailed description of the issue
- Any supporting documents or evidence (e.g., photos of the product)
- please submit Contact Form
2.2 Acknowledgement of Grievance
- Upon receipt of your grievance, we will acknowledge it within 96 hours.
- You will receive a unique grievance ID, which should be used for all further communications regarding your issue.
2.3 Resolution Process
- Our Grievance Officer will review your complaint and may contact you for additional information or clarification.
- We aim to resolve all grievances within 15 business days from the date of receipt.
- If the issue requires more time, we will inform you of the expected timeline for resolution.
3. Non-Refund and Non-Return Policy
3.1 Customized Gifts
- Due to the personalized nature of our customized gifts, we do not offer refunds or returns once an order has been placed.
- We urge you to carefully review your customization details before finalizing your purchase.
3.2 Exceptions
- In the unlikely event that you receive a defective or damaged product, please report it within 48 hours of delivery.
- We will review your case and, if applicable, offer a replacement or a store credit at our discretion.
4. Jurisdiction
All grievances and disputes arising from purchases made on BlingOn.co.in shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur, Jharkhand. By shopping on our website, you agree to submit to the jurisdiction of these courts.
5. Contact Us
If you have any questions about this Grievance Policy or need further assistance, please contact our customer support team at support@blingon.co.in.
Thank you for choosing Bling On. We value your business and are committed to ensuring your satisfaction.
This Grievance Policy is subject to change without prior notice. Please review this policy periodically for updates.