Bling On Help Section
Welcome to the Bling On-Help Section! We’re here to assist you with any questions or concerns you may have about our products and services. Below you’ll find detailed information regarding our policies on customized gifts, non-refund and non-return, terms and conditions, and our grievance redressal process.
1. Customized Gifts
At Bling On Academy /Bling On, we specialize in creating unique and personalized gifts tailored to your preferences. Here’s what you need to know about our customized gift policy:
- Personalization Details: Please ensure that all customization details are accurate before finalizing your order. Once an order is placed, changes cannot be made.
- Production Time: Customization may take additional time, so please refer to the estimated delivery dates provided at checkout.
- Quality Assurance: We strive to deliver high-quality products, but slight variations may occur due to the handmade nature of customized items.
2. Non-Refund and Non-Return Policy
To maintain the highest standards of personalized service, we have a strict non-refund and non-return policy. Here’s what this means for you:
- Non-Refundable Orders: Once an order for a customized gift is placed, it cannot be refunded.
- Non-Returnable Items: Customized gifts cannot be returned or exchanged, except in cases of defects or damage.
3. Terms and Conditions
By shopping on BlingOn.co.in, you agree to our Terms and Conditions. Key points include:
- Acceptance of Terms: By using our website, you agree to be bound by our terms, which govern your use of our services and products.
- Order Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase.
- Pricing and Availability: Prices and availability of products are subject to change without notice.
For the complete Terms and Conditions, please click here.
4. Refund Policy
Due to the personalized nature of our products, we do not offer refunds. Exceptions to this policy are outlined below:
- Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 24 hours of delivery with photographic evidence and unboxing video .
- Resolution Options: Depending on the situation, we may offer a replacement or a store credit at our discretion.
For more details, please refer to our Refund Policy.
5. Return Policy
Customized gifts cannot be returned. However, if you encounter any issues with your order, please follow these steps:
- Report Issues Promptly: Contact our customer support team within 12 hours of receiving your order.
- Provide Evidence: Include photos and a detailed description of the issue.
For more information, please review our Return Policy.
6. Grievance Redressal
We take customer grievances seriously and have established a clear process for addressing them:
- Submit Your Grievance: Email our Grievance Officer at grievance@blingon.co.in with your full name, contact information, order number, and a detailed description of the issue.
- Acknowledgement and Resolution: We will acknowledge your grievance within 96 hours and aim to resolve it within 15 business days.
For detailed information on our grievance process, please refer to our Grievance Policy.
7. Contact Us
If you have any questions or need further assistance, please reach out to our customer support team:
- Email: support@blingon.co.in
Thank you for choosing Bling On! We are committed to providing you with the best possible service and ensuring your satisfaction with every purchase.
This Help Section is intended to provide clear and comprehensive information about our policies. Please review these policies periodically for any updates.