Help Centre

1. Customised and Personalised Gifts

Bling On® specialises in handmade, customised and personalised products created with care. Please review the product details and your customisation instructions before placing an order.

• Personalisation Details: Carefully check spelling, names, dates, colours, design preferences and other instructions. Production is based on the details submitted with your order.
• Order Changes: Once customisation, designing or production has started, changes may not be possible.
• Production Time: Many products are prepared after an order is received. Preparation and dispatch times may vary according to the product, personalisation requirements and order volume.
• Delivery Estimates: Refer to the estimated delivery date shown at checkout. Delivery depends on destination, courier service and PIN code serviceability. Personalised name products and made-to-order items may require additional preparation time.
• Handmade Variations: Slight differences in colour, texture, floral placement, finish or appearance may occur because products are handmade. Normal variations consistent with the product description are not necessarily defects.

Please review the product description, photographs, dimensions, materials and available customisation options before completing your purchase.

2. Cancellation Policy

Cancellation eligibility depends on the product type and the stage of order processing.

• Regular Products: Cancellation requests may be accepted within 24 hours of placing an order, provided processing, packing or dispatch has not started.
• Customised Products: Cancellation may not be possible once personalisation, designing or production has started.
• Orders Already Dispatched: Orders that have already been dispatched cannot ordinarily be cancelled through the website.

All cancellation requests are subject to verification and the applicable policy.

Read the complete Cancellation Policy.

3. Return and Refund Policy

Bling On® follows a product-specific return and refund policy, particularly because many products are handmade, customised or made to order.

• Change of Mind: We do not ordinarily accept returns or refunds simply because a customer changes their mind, dislikes the product after delivery or no longer requires it.
• Customised Products: Personalised and made-to-order products are generally not eligible for change-of-mind returns or cancellations once production has started.
• Damaged or Defective Products: If an item arrives damaged, defective or materially different from the confirmed order, contact us with supporting details and photographs.
• Incorrect Products: If you receive an incorrect item or a personalisation error attributable to Bling On®, contact us so the issue can be reviewed.
• Lost or Non-Delivered Orders: Where a shipment is confirmed lost or remains undelivered after investigation, an appropriate resolution, including a refund where eligible, may be considered.

For damage, defect, incorrect-item or other delivery-related complaints, please contact us preferably within 24 hours of delivery. Photographs and an unboxing video, if available, can help us investigate. The absence of an unboxing video alone does not automatically invalidate a genuine complaint.

Depending on the circumstances and applicable law, an eligible issue may be resolved through a replacement, repair, refund or another appropriate remedy.

Read the complete Refund, Return and Cancellation Policy.

4. Shipping and Delivery

We aim to process and dispatch orders as efficiently as possible.

• Shipping availability depends on PIN code serviceability.
• Estimated delivery dates are displayed at checkout wherever available.
• Handmade, personalised and made-to-order products may require additional preparation time.
• Courier delays, weather conditions, operational disruptions and other circumstances beyond our control may affect delivery.
• Please provide an accurate delivery address, PIN code and contact details when placing your order.
• Tracking information will be shared when available from the shipping service.

For shipping information, please visit our Shipping Policy.

5. Order Tracking and Support

For assistance with an order, please email us with the following information:

• Your full name
• Order number
• Registered email address
• Contact details
• A clear description of your query
• Relevant photographs or supporting documents, where applicable

Please use ad***@********co.in for all customer support and policy-related communication.

6. Terms and Conditions

By accessing or purchasing from BlingOn.co.in, you agree to comply with the applicable website Terms and Conditions.

• Product prices, descriptions and availability may change.
• Orders are subject to confirmation and acceptance.
• Customers are responsible for providing accurate order and delivery information.
• Product images are representative; minor handmade variations may occur.
• Specific product, payment, shipping, cancellation and refund conditions are governed by the relevant policies published on our website.

Please read our complete Terms and Conditions.

7. Grievance Redressal

We value customer feedback and take complaints seriously. If you have an unresolved concern relating to an order, payment, delivery, product quality or another website service, you may submit a grievance by email.

Please include your full name, order number (if applicable), registered email address, details of the complaint and supporting photographs, documents or communication records, if relevant.

• Acknowledgement: Grievances will be acknowledged within 48 hours of receipt.
• Redressal: We will endeavour to resolve grievances as promptly as possible and within the applicable statutory timeline, ordinarily within one month of receipt, in accordance with applicable Indian law.

For further information, visit our Grievance Redressal Policy.

8. Contact Bling On®

For assistance regarding products, orders, payments, shipping, returns, refunds or other queries, contact us:

Please mention your order number in the subject line whenever your enquiry relates to an existing order.

9. Privacy and Personal Information

We respect your privacy and handle customer information in accordance with our Privacy Policy.

For questions relating to personal information, privacy requests or data-related concerns, contact ad***@********co.in.

Read our Privacy Policy.