Bling-On Handcrafted Jewelry: Refund and Return Policies
Table of Contents:
Introduction
Refund Policy
2.1 Eligibility for Refund
2.2 Refund Process
2.3 Refund Timeline
2.4 Mode of Refund
2.5 Non-Refundable Items
Return Policy
3.1 Eligibility for Return
3.2 Return Process
3.3 Return Timeline
3.4 Unboxing Video Requirement
3.5 Packaging Requirements
3.6 Items Ineligible for Return
Customer Responsibilities
Contact Information
Policy Updates
- Introduction:
Bling-On welcomes you to a world of exquisitely handcrafted jewelry that reflects your unique style. Our commitment to customer satisfaction is paramount, and to ensure your shopping experience is exceptional, we have meticulously designed our Refund and Return Policies. These policies are intended to provide you with a hassle-free experience, addressing all aspects of refunds and returns for our cherished customers in India.
- Refund Policy:
2.1 Eligibility for Refund:
You are eligible for a refund if:
The purchased item(s) remain in their original condition.
The return request is initiated within 15 days from the date of receiving the product.
The product was not marked as non-refundable during purchase.
All accompanying tags, certificates, and original packaging are intact.
The item(s) were not worn, used, altered, or damaged after receipt.
2.2 Refund Process:
To initiate a refund, please follow these steps:
Contact our Customer Support within the stipulated 15-day window, providing your order details and reason for the refund request.
Our Customer Support team will guide you through the return process, including the necessary documentation and procedures.
2.3 Refund Timeline:
Upon receiving the returned item(s) and verifying their condition, we will process the refund within 7 business days. Please allow additional time for the refund to reflect in your account based on the payment method used.
2.4 Mode of Refund:
Refunds will be credited to the original payment mode used during the purchase. If the payment was made through a credit or debit card, the refund will be processed to the same card. If the payment was made through a digital wallet, the refund will be credited to the same wallet. In case of Cash on Delivery (COD) payments, we will initiate a bank transfer to your provided bank account.
2.5 Non-Refundable Items:
Certain items may be marked as non-refundable due to their nature, such as custom-made or personalized jewelry. Such items will be clearly indicated at the time of purchase.
- Return Policy:
3.1 Eligibility for Return:
You can initiate a return if:
The item(s) received are damaged, defective, or not as described.
You have received the wrong item(s).
3.2 Return Process:
To initiate a return, please follow these steps:
Contact our Customer Support within 15 days of receiving the product, providing your order details, images showcasing the issue, and a brief description.
Our Customer Support team will guide you through the return process, including necessary documentation and procedures.
3.3 Return Timeline:
Once the returned item(s) are received and the issue is verified, we will process the return within 7 business days.
3.4 Unboxing Video Requirement:
For all return requests, a video recording of the unboxing process is mandatory. This video is crucial in documenting the condition of the product upon arrival and streamlining the return process.
3.5 Packaging Requirements:
When returning the item(s), ensure they are packaged securely to prevent damage during transit. The package must include:
The original product packaging.
All attached tags, certificates, and accompanying documents.
3.6 Items Ineligible for Return:
Used, worn, altered, or damaged items after receipt are ineligible for return. Similarly, items without accompanying documentation, tags, or original packaging will not be accepted for return.
- Customer Responsibilities:
It is the customer’s responsibility to ensure the returned item(s) meet the eligibility criteria mentioned above.
The unboxing video must clearly show the unboxing process, the item(s), and any issues.
Follow the instructions provided by our Customer Support team for a seamless refund or return process.
- Contact Information:
For any inquiries or concerns related to our Refund and Return Policies, please feel free to reach out to our dedicated Customer Support team:
Phone: [+918873388800]
Email: [admin@blingon.co.in]
- Policy Updates:
We retain the right to modify our Refund and Return Policies to better serve our valued customers. Any policy updates will be communicated via our website and will apply to all subsequent transactions.
We thank you for choosing Bling-On for your handcrafted jewelry needs. Your trust in us is our inspiration, and we look forward to adorning your life with beauty and elegance.