BLING ON® • CUSTOMER CARE
Delivery, Returns
& Refunds
Everything you need to know about your Bling On® order — from the moment you place it to the moment it reaches your hands.
Careful Delivery
Every order is packed with care
Handmade With Care
Crafted specially for you
Customer Support
We're here when you need us
Last Updated: September 2026
YOUR ORDER JOURNEY
From Our Studio To Your Door
Your Bling On® order goes through several careful steps before it reaches you. Here's what you can expect.
01
Place Your Order
Choose your favourite piece and complete checkout with your correct delivery details.
02
We Prepare It
Your jewellery is carefully crafted, finished, checked and prepared for dispatch.
03
Careful Packing
Once your order is ready, we securely pack it for its journey to you.
04
Dispatch & Tracking
Your parcel is handed to the shipping partner and tracking information is shared when available.
05
Delivered To You
Your handmade Bling On® piece begins its journey from our studio to your doorstep.
Processing Time
Varies according to the product. Handmade, customized and made-to-order pieces may require additional preparation time.
Delivery Time
Delivery time depends on your location, courier service and circumstances during transit.
Order Tracking
Tracking details may be provided after your order has been dispatched.
Handmade Products
Small variations in colour, texture, pattern and natural materials can occur as part of handmade craftsmanship.
A little patience makes beautiful things.
Because many Bling On® pieces are handmade, please allow
the applicable processing time before expecting dispatch.
Your product-specific timeline will always take priority
where one is provided.
SHIPPING & PROCESSING
Every Piece Has Its Own Journey
Before your order begins its journey through the courier network, our team needs time to create, finish, inspect and carefully pack your Bling On® piece.
TYPE 01
Standard Products
Products that do not require extensive personalization or customer-specific production.
- ✓ Product availability is checked
- ✓ Product is prepared and quality checked
- ✓ Carefully packed for dispatch
Processing:
As stated on the applicable product page or order confirmation.
TYPE 02
Handmade & Made-to-Order
Pieces that require crafting, curing, assembling, finishing or other studio work after the order is placed.
- ✓ Materials are prepared
- ✓ Piece is handcrafted and finished
- ✓ Quality inspection before packing
Processing:
May require additional time depending on the product.
TYPE 03
Customized & Personalized
Products created according to your name, design, colour, specifications or other personal requirements.
- ✓ Customer details are reviewed
- ✓ Personalization and production
- ✓ Final inspection before dispatch
Processing:
May take longer because the piece is created specifically
for the customer.
HOW THE CLOCK WORKS
Processing → Dispatch → Delivery
01
Processing
Your order is prepared, handcrafted or customized according to the product.
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02
Dispatch
Once ready, your parcel is packed and handed over to the applicable shipping partner.
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03
Delivery
The courier transports your parcel to the delivery address provided with your order.
Delivery dates are estimates
Courier delivery times can vary depending on destination, serviceability, weather, transportation conditions, operational disruptions and other circumstances outside our reasonable control.
If a specific processing or delivery timeline is mentioned on your product page, quotation or order confirmation, please use that information for your particular order.
BEFORE YOUR ORDER SHIPS
Need to Cancel? Here's How It Works
We understand that plans can change. Cancellation eligibility depends on the type of product and how far your order has progressed through our preparation process.
Please contact us as early as possible.
Once a handmade, customized or personalized order enters production, cancellation may no longer be possible because materials and studio work may already have been committed specifically to your order.
MAY BE ELIGIBLE
Standard Orders
A cancellation request may be considered when it is received within the applicable cancellation period and before the order has entered processing or shipping.
Best time to contact us:
As soon as you realize you need to cancel.
LIMITED
Customized Orders
Personalized, customized and made-to-order products may not be cancellable once customization or production has started.
Why?
The product may be created specifically according to your
personal requirements.
GENERALLY NOT POSSIBLE
Already Shipped
Once your order has been dispatched and handed over to the courier partner, a normal cancellation request may no longer be possible.
What to do:
Contact customer support immediately if there is an issue
with the shipment.
YOUR ORDER STATUS MATTERS
Cancellation becomes harder as production progresses
01
Order Placed
Your order has been received.
02
Processing
Preparation or production may have started.
03
Customized / Made
Customer-specific production may already be underway.
04
Dispatched
The parcel has been handed to the courier.
05
Out for Delivery
Your parcel is on its final delivery journey.
WANT TO CANCEL?
Contact us as soon as possible.
When contacting Bling On®, please provide your order number, name used for the order and the reason for your cancellation request. Our team will check the current status of your order and let you know whether cancellation is still possible.
01
Order Number
02
Name on Order
03
Cancellation Request
Important:
This section explains our general cancellation process.
The specific cancellation terms applicable to your order are
governed by the applicable Bling On® policies and mandatory
consumer rights under applicable law.
RETURNS & EXCHANGES
We Want You To Love Your Order
Every Bling On® piece is prepared with care. If there is a genuine issue with your order, please contact us so that we can review it and guide you through the appropriate solution.
PRODUCT TYPE 01
Standard Products
Return eligibility depends on the applicable policy
Standard products may be eligible for return or exchange where the applicable return conditions are satisfied.
- ✓ Product must meet the applicable return conditions
- ✓ Product should be unused and in appropriate condition
- ✓ Contact us within the applicable return period
PRODUCT TYPE 02
Customized Products
Generally not returnable for change of mind
Personalized and made-to-order pieces are created specifically according to customer requirements.
- ✓ Names and initials
- ✓ Custom colours or designs
- ✓ Personalized gifts and jewellery
- ✓ Made-to-order and memory pieces
SOMETHING WENT WRONG?
Damaged, Defective or Wrong
Contact us for review
If your order arrives damaged, defective or materially incorrect, please contact us promptly with your order details and supporting evidence.
- ✓ Keep the original packaging
- ✓ Take clear photographs
- ✓ Provide an unboxing video where required
- ✓ Contact customer support promptly
BEFORE REQUESTING A RETURN
A few things to keep in mind
01
Contact Us First
Please do not send a product back without first contacting Bling On® and receiving return instructions.
02
Keep It Unused
Where a return is approved, the product should be returned in the condition required by the applicable return policy.
03
Keep The Packaging
Please retain the original packaging, labels and shipping material until you are satisfied with your order.
04
Provide Order Details
Your order number and photographs can help us investigate a return or product issue more efficiently.
SPECIAL NOTE FOR PERSONALIZED ORDERS
Please check your customization carefully.
Names, spellings, initials, colours and other customer- supplied specifications should be checked carefully before production begins. Once personalized production has started, changes or cancellation may no longer be possible.
HOW A RETURN REQUEST WORKS
Simple. Clear. Reviewed individually.
01
Contact
Send us your order details and explain the issue.
02
Review
Our team reviews the product issue and available evidence.
03
Resolution
Where applicable, we arrange the appropriate replacement, exchange, return or refund.
04
Complete
Once the applicable process is completed, your case is closed.
Important:
Return and exchange eligibility is subject to the applicable
Bling On® Refund, Returns & Cancellation Policy, the product
description and applicable consumer-protection requirements.
Nothing on this page is intended to remove any mandatory
consumer right or remedy.
SOMETHING WENT WRONG?
Don't Worry. We'll Look Into It.
Handmade jewellery is delicate and every parcel travels through a courier network before reaching you. If your order arrives damaged, defective or different from what you ordered, please contact us promptly so we can review the issue.
01
♢
Arrived Damaged
Your parcel or jewellery appears to have been damaged during transportation or delivery.
Example: broken component, cracked piece or damaged packaging.
02
✦
Product Defect
The product has a genuine manufacturing or workmanship issue that was not expected from the product description.
Example: significant finishing or functional issue.
03
?
Wrong Item
You received an item that does not correspond to the product or customization confirmed with your order.
Example: incorrect design, personalization or product.
STEP 01 · DOCUMENT THE ISSUE
Please keep the parcel exactly as you received it.
Photographs and other evidence help us understand whether an issue occurred during packing, transportation or after delivery. Please do not discard the product or packaging before the matter has been reviewed.
Keep the packaging
Retain the outer parcel and inner packaging.
Take clear photographs
Photograph the parcel, packaging and affected product.
Unboxing video
Where requested or applicable, an unboxing video can
help establish the condition at delivery.
Keep your order details
Provide your order number and relevant purchase details.
STEP 02 · REPORT THE ISSUE
Tell us what happened
Contact Bling On® through the customer-support channel specified in your order or on our website.
01
Order Number
Tell us which order is affected.
02
Describe the Issue
Briefly explain what is wrong with the order.
03
Send Evidence
Share clear photographs or other requested evidence.
04
Wait for Review
Please allow our team to assess the situation before returning anything.
STEP 03 · OUR REVIEW
What happens after you contact us?
01
Request Received
We receive your order details and information about the issue.
02
Evidence Checked
We may review photographs, videos, packaging and order information.
03
Resolution Decided
Depending on the circumstances, an appropriate resolution may be offered where applicable.
STEP 04 · RESOLUTION
What may happen next?
Replacement
Where appropriate and available, a replacement may be arranged for an eligible issue.
Exchange
An exchange may be considered where permitted by the applicable policy and circumstances.
Refund
Where a refund is applicable, it will be processed according to the applicable refund policy.
Other Resolution
Depending on the circumstances, another appropriate solution may be discussed with you.
Important:
Please contact us before returning a product.
Return or refund instructions will be provided where applicable.
Eligibility and available remedies are subject to the applicable
Bling On® policies, the product purchased and applicable law.
REFUNDS & REFUND PROCESSING
If A Refund Is Approved, Here's What Happens Next
Once a refund becomes applicable and is approved, we initiate the refund according to the applicable Bling On® refund policy. The time taken for the amount to appear in your account may depend on your payment method and financial institution.
01
Request Reviewed
Your return, cancellation or order issue is assessed.
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02
Refund Approved
We confirm the applicable refund or other resolution.
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03
Refund Initiated
The applicable amount is processed through the relevant payment channel.
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04
Amount Credited
Your bank or payment provider completes the credit.
UNDERSTANDING YOUR REFUND
Not every order issue has the same resolution
Full Refund
Where the applicable policy determines that a full refund is due, the eligible amount will be processed accordingly.
Partial Refund
In circumstances where only part of an order or amount is eligible, the applicable portion may be refunded.
Replacement Instead
For an eligible product issue, a replacement may sometimes be offered instead of a monetary refund.
Exchange
Where applicable, an exchange may be arranged according to the relevant policy and product availability.
WHERE WILL YOUR REFUND GO?
Refunds generally follow the payment route.
Where a monetary refund is applicable, the refund method may depend on how the original order was paid and on the payment facilities available for that transaction.
Online Payment
Eligible refunds may be processed through the applicable payment gateway or original payment route.
Cash on Delivery
Where a COD order qualifies for a monetary refund, additional information may be required to process it through an appropriate refund method.
Payment Reversal
If a payment was duplicated or a transaction was reversed, the applicable amount may be returned through the relevant payment channel.
TWO DIFFERENT CLOCKS
Refund processing ≠ bank crediting
There can be a difference between the date Bling On® processes a refund and the date the refunded amount becomes visible in your bank account or payment statement.
CLOCK 01
Bling On®
Refund is reviewed and initiated according to the applicable policy.
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CLOCK 02
Bank / Payment Provider
The financial institution processes and reflects the credited amount.
WHY CAN A REFUND TAKE TIME?
Some parts of the process are outside our control.
Refund timing can be affected by payment gateways, banks, card networks, weekends, public holidays, transaction verification and other financial-processing conditions.
WHAT ABOUT SHIPPING CHARGES?
The refund amount depends on the reason and applicable policy.
01
Product Issue
Where an eligible issue with the product is established, applicable shipping-related remedies will be considered according to the relevant policy.
02
Customer Cancellation
Any applicable deduction or treatment of shipping charges depends on the order status and cancellation terms.
03
Return Shipping
Where a return is approved, responsibility for return shipping will be determined according to the applicable policy and reason for return.
REFUND APPROVED BUT NOT VISIBLE?
Let's trace it.
If we have confirmed that a refund has been initiated but you cannot see the amount in your account, please contact us with your order details. We may ask for the refund reference or transaction information so the payment can be investigated.
01
Order Number
02
Refund Date / Confirmation
03
Payment Method
Paid twice by mistake?
If you believe the same order was charged more than once, please contact us promptly with the relevant transaction details so the payment can be checked.
Important:
Refund eligibility, amount, deductions, payment method and
processing timelines are subject to the applicable Bling On®
Refund, Returns & Cancellation Policy, order status,
transaction details and applicable law.
MADE JUST FOR YOU
Customized & Handmade Products
Some Bling On® pieces are more than jewellery — they are personal memories transformed into something you can keep and wear.
Every Custom Piece Is Created Individually
Personalized jewellery, preserved-flower pieces, wedding keepsakes, name jewellery, initials, dates and other made-to-order creations require individual crafting time.
Because these products are created specifically according to the details supplied or approved by you, their processing, cancellation, return, replacement and refund conditions may differ from ready-made products.
01
Products That May Require Special Handling
Personalized Jewellery
Names, initials, dates, words, messages, photographs or other customer-specific details.
Preserved Memories
Wedding flowers, first flowers, special petals and other meaningful natural elements incorporated into jewellery.
Made-to-Order Designs
Designs created or modified according to an individual customer's requested colour, shape, size, theme or arrangement.
Memory & Keepsake Pieces
Jewellery or gifts created around a personal occasion, memory, relationship, celebration or sentimental item.
02
Please Check Your Details Carefully
✓
Names & Spelling
Please carefully check names, initials, words and spellings before confirming your order.
✓
Dates & Numbers
Verify dates, numbers and other personalized information supplied for your jewellery.
✓
Photos & Artwork
Where photographs or artwork are required, please provide the requested files in the required quality and format.
✓
Colours & Design Choices
Review any approved colour, design, size or customization details before production begins.
✓
Shipping Information
Make sure your delivery address, PIN code and contact number are accurate and reachable.
03
How a Custom Order Usually Works
01
Order & Details
You place the order and provide the customization information requested for the product.
02
Review
Bling On® may review the supplied information or contact you if clarification is required.
03
Crafting
Once the required details are confirmed, the piece enters the handmade production process.
04
Quality Check
The finished piece is checked and prepared for secure packaging and dispatch.
Natural Flowers & Handmade Materials
If your jewellery contains real flowers, petals, leaves or other natural materials, each piece may have slight differences in colour, shape, texture, placement or appearance.
These natural and handmade variations are part of what makes your piece unique and do not automatically indicate a defect.
TIME
Custom orders may need additional processing time
Personalized and memory-based jewellery may require more time than ready-to-ship products because every piece is individually prepared. The applicable processing or estimated dispatch information will be communicated through the product listing, order confirmation or customer communication where relevant.
!
Cancellation, Return & Refund Conditions
Because a customized product may be created specifically for you, cancellation, return, replacement and refund eligibility can depend on the stage of production and the applicable policy.
If you need to change or cancel a customized order, please contact Bling On® as soon as possible. Once customization or production has begun, changes may not always be possible.
Nothing in this section is intended to limit any consumer right or remedy that cannot lawfully be excluded under applicable law.
Before You Confirm Your Custom Order
✓ Name / spelling checked
✓ Date / numbers checked
✓ Design selected correctly
✓ Colour / size confirmed
✓ Photos / memories uploaded correctly
✓ Address & phone number checked
NEED A QUICK ANSWER?
Frequently Asked Questions
Everything you need to know about delivery, tracking, returns, refunds, cancellations and customized Bling On® jewellery.
01
Delivery & Shipping
How long will my order take to arrive? +
Delivery time can vary depending on the product, processing requirements, destination and courier service. Handmade and customized products may require additional crafting time.
Please refer to the product listing, order confirmation or shipping communication for the applicable estimated timeline.
When will my order be dispatched? +
Your order is prepared after payment confirmation and then packed for dispatch. Handmade and personalized products may require additional processing before shipment.
Once your parcel has been shipped, tracking information will be shared where tracking is available.
Will I receive a tracking number? +
Yes. Once your order is dispatched, tracking details and the available courier information are generally shared with you.
Why is my tracking information not updating? +
Courier tracking may occasionally take time to update after pickup, during transit or when a parcel moves between facilities.
If tracking remains unchanged for an unusually long period, please contact Bling On® so the shipment can be checked.
Can I request next-day delivery? +
Next-day delivery cannot be guaranteed for handmade products. Delivery depends on processing time, destination, courier availability and other factors outside our control.
02
Returns, Replacements & Damaged Orders
What should I do if my parcel arrives damaged? +
Please contact Bling On® as soon as possible after receiving the parcel. Keep the product, packaging, shipping label and other relevant evidence safely until the issue has been reviewed.
Photos or videos of the parcel and product may be requested to help us understand what happened.
What if I receive the wrong product? +
Please contact customer support as soon as possible with your order details and clear photographs of the item received.
The issue will be reviewed and an appropriate resolution may include replacement, exchange or refund, depending on the circumstances and applicable policy.
Can I return a handmade jewellery item? +
Return eligibility depends on the product and the applicable Return & Refund Policy. Customized and made-to-order products may have different conditions from ready-made products.
Are customized products returnable? +
Customized products can have special return, cancellation and refund conditions because they are created specifically according to customer instructions.
If there is an issue with a customized product, please contact Bling On® so the specific situation can be reviewed.
03
Refunds & Payments
How long does a refund take? +
Once a refund is approved and initiated, the time taken for the amount to appear in your account can depend on your bank, card issuer, payment gateway or other payment provider.
Bank and payment-provider processing times are outside Bling On®'s direct control.
Will shipping charges be refunded? +
Treatment of shipping or logistics charges depends on the reason for the refund and the applicable policy.
Where applicable, the refund amount will be communicated during the resolution of the request.
What if I was charged twice for the same order? +
Please contact Bling On® with your order details and payment information as soon as possible. Duplicate-payment cases can be checked against the payment records.
What if my refund has not appeared in my account? +
First check your bank or payment-provider statement and any refund reference shared with you.
If the expected amount still does not appear, contact us so we can help trace the refund status.
04
Cancellation & Custom Orders
Can I cancel my order after placing it? +
Cancellation requests should be made as soon as possible. Whether cancellation can be accepted may depend on the order status and whether processing or customization has already begun.
Can I change the name or spelling after ordering? +
Please contact us immediately if you notice an error in a personalized detail. Changes may be possible before production begins, but cannot always be guaranteed once crafting has started.
Why can handmade jewellery look slightly different from the photo? +
Handmade jewellery is created individually. Small differences in colour, texture, flower placement, pattern, transparency, pigmentation and other visual characteristics can naturally occur.
Product photography, lighting and individual screen settings can also affect how colours appear.
Can I request a completely different customization? +
Some products may allow customization while others follow a specific design. Please contact Bling On® before ordering if you have a special concept or memory you would like to discuss.
05
Failed Delivery & Undelivered Parcels
What happens if the courier cannot deliver my parcel? +
The courier may make further delivery attempts or update the shipment status depending on the reason for the failed delivery.
If the parcel is eventually returned to Bling On®, the order can be reviewed and the next appropriate step communicated to you.
What is RTO? +
RTO means Return to Origin. It generally means that a parcel could not be delivered and is being returned to the sender.
What if my parcel is returned because of an incorrect address? +
Please contact us once you become aware of the issue. Depending on the circumstances, re-shipping may require confirmation of the correct address and applicable additional logistics charges where permitted by the applicable policy.
STILL NOT SURE?
Contact Bling On®
→
We're happy to help.
If your question is not answered here, contact Bling On® with your order number and a short description of the issue.
✦
✧
NEED HELP WITH YOUR ORDER?
We're Here to Help.
Whether you have a question about delivery, tracking, a damaged parcel, cancellation, refund, replacement or a customized order, our support team is here to assist you.
Order Support
Have your order number ready so we can locate your order and understand the issue quickly.
Delivery Help
Need help with tracking, delayed delivery or an undelivered parcel? Contact us with your shipment details.
Custom Orders
For personalized or memory-based jewellery, include the relevant customization details when contacting us.
SUPPORT
Bling On® Customer Care
PHONE
+91 88733 88800
RESPONSE
Within 24 working hours
✉
When contacting us, please include:
- ✓ Your order number
- ✓ Your name and registered contact details
- ✓ A short description of the issue
- ✓ Relevant photographs or videos, if requested
- ✓ Courier/tracking information, where applicable
✦
For faster assistance, please avoid sending the same request repeatedly through multiple channels. Keeping your order number in the conversation helps us identify your purchase more quickly.
