Refund, Return & Cancellation Policy | Bling On®

Bling On® Customer Care

Refund, Return &
Cancellation Policy

Clear and fair guidance for cancellations, personalised orders, returns, replacements and refunds.

Effective Date: 7 November 2026

At Bling On®, many of our products are handmade, personalised or prepared especially for the customer. Unlike mass-produced products, these items may involve individual design work, material preparation and production time.

We request customers to read this policy carefully before placing an order. It explains when an order can be cancelled, when a return may be accepted and when a refund may be issued.

This policy applies to purchases made directly through blingon.co.in. Orders placed through third-party marketplaces are also subject to the applicable marketplace terms and procedures.

01 Products covered by this policy

For the purpose of returns and cancellations, our products are divided into two categories:

A. Customised, personalised and made-to-order products

This includes, but is not limited to:

Name keychains and personalised keychains
Customised rings, pendants and jewellery
Products carrying names, initials, photographs or personal messages
Made-to-order gifts and personalised gift items
Custom-designed resin, polymer clay and Jesmonite products
Any product manufactured or modified according to a customer's specific instructions

B. Regular, non-customised products

These are standard products listed for general sale that do not contain customer-specific names, designs, engraving, messages or other personalisation.

The applicable cancellation and return conditions depend on which category the purchased product belongs to.

02 Cancellation policy

2.1 Regular, non-customised products

A cancellation request may be made within 24 hours of placing the order, provided that the order has not entered processing, packing or dispatch.

Once an order has been processed, packed, handed over to the courier or marked as shipped, cancellation may no longer be possible.

2.2 Customised and personalised products

Orders for customised, personalised and made-to-order products cannot ordinarily be cancelled once design preparation, personalisation or production has started.

This is because such products are prepared specifically for the customer and may not be suitable for resale to another buyer.

If a cancellation request is received before any personalisation or production work has started, Bling On® may consider it at its discretion.

2.3 Orders already dispatched

Orders that have been handed over to the courier or are out for delivery cannot be cancelled through a routine cancellation request.

Refusing delivery or not accepting a parcel does not automatically qualify an order for a refund. The parcel must first be returned to our studio and its condition and reason for return must be verified.

03 Return policy

3.1 Customised and personalised products – no change-of-mind returns

Customised and personalised products are not eligible for return or exchange merely because:

The customer has changed their mind.
The customer no longer requires the product.
The customer does not like the colour, style or appearance after delivery, where the product matches the agreed design and description.
The customer has ordered the wrong name, spelling, size or personalisation details.
The product differs slightly from a reference photograph due to the handmade production process.

Please check all names, spellings, measurements, design instructions and personalisation details carefully before confirming your order.

Please note: This restriction does not remove any remedy available under applicable consumer law if a product is genuinely defective, damaged in transit, with documente Proof .

3.2 Regular, non-customised products,Generic mMArket proucts

We do not offer returns simply because a customer has changed their mind or no longer wishes to keep a product.

A return or other appropriate resolution may be considered if a regular product:

Arrives damaged or defective.
Is materially different from the product description or order confirmation.
Is the wrong product or an incorrect item has been delivered.
Has another verified issue for which a remedy is required under applicable law.

All requests are subject to verification.

04 Handmade product variations

Bling On® products are handmade and may have small variations from one piece to another. These variations are a natural part of the making process and are not necessarily defects.

Depending on the product, minor differences may include:

Slight variations in colour, shade or transparency.
Differences in the placement of dried flowers, decorative elements or inclusions inside resin.
Minor variations in painting, drawing, patterns or artistic detailing.
Small differences in curvature, texture, finish or surface appearance.
Minor variations in dimensions within reasonable production tolerances.
Natural material characteristics, including small air bubbles or flow patterns where inherent to the material and disclosed in the product description.

Product photographs are intended to represent the design and appearance of the item. Due to lighting, photography, display settings and handmade production, the delivered item may not look exactly identical to the photograph.

These normal variations do not qualify for a refund or return when the product otherwise matches its description and agreed specifications.

05 Damaged, defective or incorrect products

Please inspect your parcel as soon as it is delivered.

If you receive a damaged, defective or incorrect product, contact us at ad***@********co.in, preferably within 24 hours of delivery, so that we can investigate the matter promptly.

Please provide:

Your order number and registered contact details.
Clear photographs of the outer packaging and shipping label.
Photographs or a short video showing the issue with the product.
A brief description of the problem.
An unboxing video, if available.

An unboxing video showing the opening of the parcel can be particularly helpful in assessing transit damage. However, the absence of an unboxing video will not, by itself, automatically invalidate a claim where other reliable evidence is available.

Our team may request additional information or inspect the product before deciding the appropriate resolution.

Where an issue is verified, Bling On® will offer an appropriate remedy in accordance with the applicable law and the circumstances of the order. Depending on the case, this may include repair, replacement, return or refund.

Please do not send a product back before receiving return instructions from our team.

06 Lost shipments and non-delivery

A parcel being delayed in transit does not automatically mean that it has been lost.

If tracking information shows no meaningful movement, the parcel is reported missing, or the courier partner confirms a delivery failure, Bling On® will raise an enquiry with the shipping partner.

A refund may be approved where:

The courier partner confirms that the shipment is lost; or
The parcel is confirmed as undelivered and cannot be recovered or delivered; or
The order remains undelivered after the applicable investigation and verification process, and a refund is the appropriate remedy.

A shipment will not be treated as delivered merely because it has been marked delivered if the delivery is credibly disputed. Such cases will be investigated with the courier partner.

Where non-delivery is confirmed, the customer will be informed of the available resolution, which may include a refund or another appropriate remedy.

07 Incorrect address, incomplete address and failed delivery

Customers are responsible for providing a complete and accurate delivery address, PIN code, recipient name and contact number while placing an order.

If a shipment is returned because of an incorrect or incomplete address, an unavailable recipient, repeated failed delivery attempts or an unserviceable location, the parcel must first be received back at our studio.

Once the returned parcel is received and inspected, our team will review the circumstances and communicate the available options.

Where non-delivery has resulted from incorrect address details or the customer's failure to accept delivery, a refund is not automatic. Any deduction or recovery of shipping or return charges will be subject to the applicable law and the circumstances of the case.

If the failure was caused by an error on our part, the matter will be resolved appropriately.

08 Refund eligibility

Refunds are not issued merely because a customer changes their mind or is dissatisfied with a normal handmade variation.

A refund may be considered in the following situations:

A regular, non-customised product has a verified defect, damage or material mismatch and a refund is the appropriate resolution.
The courier partner confirms that the shipment has been lost.
An order is confirmed as undelivered and cannot be recovered or delivered.
An order is cancelled within the permitted cancellation period before processing or personalisation begins.
A refund is otherwise required under applicable consumer law.

For customised and personalised products, a change-of-mind refund is not available once production or personalisation has started. This does not affect remedies for verified defects, damage, incorrect personalisation attributable to Bling On® or other circumstances where a refund is legally required.

09 Refund processing

Once a refund is approved by the Bling On® team:

The refund will ordinarily be initiated within 10 business days of approval.
Refunds for online payments will generally be made to the original payment method, wherever supported by the payment provider.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.
Where the original payment method cannot receive the refund, our team will contact the customer to arrange an appropriate alternative.

Shipping charges, COD charges and other fees will be reviewed according to the reason for the refund and applicable law. They will not be treated as automatically non-refundable in every situation.

10 Exchange and replacement

Routine exchanges are not available for customised or personalised products on the basis of a change of mind, colour preference or design preference.

For regular products, an exchange or replacement may be considered where an incorrect, damaged or defective item is verified and replacement is an appropriate resolution.

If the same product is unavailable, our team will communicate the available alternatives, including a refund where appropriate.

11 Marketplace orders

If an order is placed through a third-party marketplace, the customer should raise the return, refund or replacement request through that marketplace's prescribed process, wherever applicable.

The relevant marketplace's procedures, timelines and buyer-protection arrangements may apply to the transaction.

Bling On® will cooperate with the marketplace and provide relevant order, product, dispatch and delivery information when a claim is investigated.

This policy does not exclude any consumer remedy that is available under applicable law or the applicable marketplace rules.

12 Payment disputes and transaction records

If you notice an unauthorised transaction, duplicate payment, incorrect charge or payment-related issue, please contact us at ad***@********co.in so that we can investigate it.

For payment disputes or chargeback enquiries, Bling On® may provide relevant records to the payment gateway, bank or marketplace, including:

Order confirmation and payment records.
Product listing and personalisation details.
Customer-approved design or order instructions, where applicable.
Dispatch and tracking information.
Courier delivery confirmation or investigation records.
Customer communication relating to the order.

Customers retain their rights to contact their bank, payment provider, marketplace or the appropriate consumer authority. Nothing in this policy is intended to prevent a customer from exercising a right available under applicable law.

13 How to request a cancellation, return or refund

Please email your request to:

Email: ad***@********co.in

Subject: Cancellation / Return / Refund Request – Order Number

Please include your order number, registered email address or phone number, and a clear explanation of the issue.

Our team will review the request and respond with the next steps. Please wait for written return authorisation and instructions before sending any product back.

Unauthorised returns may be difficult to identify or process, so prior communication is important.

14 Grievance redressal

For questions, complaints or unresolved refund and return requests, please contact:

Customer Support – Bling On®