Refund and Cancellation policy

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 03 days of placing the order except the customized product/ gift items/name keychain/ rings/ pendant and all product bearing the customized name letter or words . However, cancellation requests may not be entertained if the orders have initiated the process of shipping them, or the product is out for delivery for all type of items.

As we are more toward the gifts/ customized items and products.  

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 03 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service{ ad***@bl*****.in } within 03 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.  

In case of any refunds approved by ANJU BALA, it will take 10 days for the refund to be processed to you.

Return Policy

Return Policy

We offer refund / exchange within first 03 days from the date of your purchase. If 03 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. A unboxing Video have to provided for the processing of your order and return /refund to be initiated .

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Returns will not be provided for any customized products.