Cancellation Policy

1. About This Policy

This Cancellation Policy applies to orders placed directly through blingon.co.in. Bling On® offers handmade, personalised, customised and regular non-customised products. Because some products are designed or made after an order is received, cancellation conditions may differ by product and production stage.

This policy should be read together with our Refund, Return and Cancellation Policy and Terms and Conditions.

2. Cancellation of Regular, Non-Customised Products

Submitting a request within 24 hours does not automatically guarantee cancellation. We will check the current order status before confirming whether cancellation is possible.

If processing, packing or dispatch has already started, the request may not be accepted.

3. Cancellation of Personalised, Customised and Made-to-Order Products

Many Bling On® products are prepared, designed or personalised after an order is received. This may include products bearing a name, initials, date, message, selected design, colour combination or other customer-specific details.

• Cancellation may be possible only before personalisation, designing or production has started and subject to order status.
• Once customisation, designing or production has started, cancellation ordinarily cannot be accepted because work and materials may already have been committed to that specific order.
• Please review all names, spellings, dates, colours, design choices and instructions carefully before submitting your order.

This restriction concerns change-of-mind cancellation. It does not remove any rights or remedies available where a product is defective, damaged, incorrect or otherwise fails to meet applicable legal requirements.

4. Orders Already Packed or Dispatched

Once an order has been packed for dispatch or handed over to the courier, it cannot ordinarily be cancelled through our normal order cancellation process.

If you no longer wish to receive an order that has already been dispatched, please contact us. Any available next steps will depend on the shipment status, courier process, product type and applicable law. Refusing delivery or not accepting a parcel does not automatically create an entitlement to a refund.

5. How to Request a Cancellation

To request cancellation, email us as soon as possible at:

Please include the following details:

• Full name used for the order
• Order number
• Registered email address
• Date of order
• Reason for cancellation

Use the subject line Cancellation Request – [Order Number]. A request is not confirmed as cancelled until we have reviewed the order and sent you a cancellation confirmation.

6. Cancellation Confirmation and Refunds

If a cancellation request is approved, we will communicate the cancellation confirmation and any applicable refund details.

• Where payment has already been collected and a refund is approved, the refund will ordinarily be initiated to the original payment method, subject to payment-provider processes.
• Approved refunds are ordinarily initiated within 10 business days. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.
• Where an order has not been paid for, no payment refund is due.
• Any deductions, where legally permissible and applicable, will be communicated as part of the cancellation outcome.

Cancellation and refund eligibility will be assessed in accordance with the applicable policies and law. This policy does not exclude any non-waivable consumer rights.

7. Cancellation by Bling On®

In limited circumstances, Bling On® may need to cancel an order, for example where a product becomes unavailable, an order cannot be fulfilled, a material listing or pricing error is identified, or delivery is not serviceable to the supplied address.

If we cancel an order for which payment has been collected, we will inform the customer and arrange an eligible refund to the original payment method, subject to applicable law and payment-provider processes.

8. Incorrect Address, Failed Delivery and Return to Sender

Please check your delivery address, PIN code and contact details carefully before placing an order. If a parcel cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts or other delivery issues, the courier may return it to us.

Where a parcel is returned to our studio, we will review the circumstances and contact the customer about possible next steps. Any refund or re-shipment decision, including any permissible shipping-related deduction, will be assessed under the applicable policy and law. A failed delivery does not automatically qualify as a customer-requested cancellation or an automatic full refund.

9. Issues with Damaged, Defective or Incorrect Products

This Cancellation Policy does not replace the remedies available under our Refund, Return and Cancellation Policy for products that arrive damaged, defective, incorrect or materially different from the confirmed order.

If you experience such an issue, contact us preferably within 24 hours of delivery with your order number, a description of the issue and relevant photographs. An unboxing video may assist the review if available, but its absence alone does not automatically invalidate a genuine complaint.

Read the Refund, Return and Cancellation Policy for further details.

10. Marketplace Orders

If you placed your order through a third-party marketplace rather than directly on blingon.co.in, please submit cancellation requests through that marketplace's order interface and follow its applicable process. Marketplace orders may be governed by additional platform procedures, without affecting rights available under applicable law.

11. Contact Us

For cancellation requests or questions about this policy, contact:

Bling On® Customer Support
Email: ad***@********co.in
Website: https://blingon.co.in

Please mention your order number in all order-related communication.

12. Related Policies and Updates

• Refund, Return and Cancellation Policy
• Shipping Policy
• Terms and Conditions
• Help Centre
• Grievance Redressal Policy

Bling On® may update this policy from time to time to reflect changes in business processes or applicable legal requirements. The latest version published on this page will apply from its stated effective date, subject to applicable law.